bambu Platform Privacy Notice
This page describes what data we collect when you use bambu and how we keep that data protected. We at bambu gather personal information—your name, email, phone number, identity documents, and payment details—only for purposes directly related to your account, deposits, withdrawals, and use of our platform. We do not sell your data to third parties, and we do not use your information for marketing without your explicit consent.
We operate bambu across supported jurisdictions, with servers and data processing located to serve users in Southeast Asia efficiently. Your data may be processed or stored outside your immediate jurisdiction; by using bambu, you consent to that cross-border data handling subject to standard security practices. We maintain encryption, access controls, and audit logs to protect your information from unauthorised access or disclosure.
This privacy policy outlines what we collect, how we use it, whom we share it with, and what rights you have regarding your data. If you have questions about our data practices, contact our English-language support team using the contact details provided at the end of this notice.
Data we collect on bambu
We collect personal information in several categories when you use our bambu platform. Account information includes your legal name, email address, mobile phone number, and date of birth. We require this data to create your account and to communicate with you regarding account activity, deposits, withdrawals, and service updates.
Identity verification data includes a copy of your government-issued ID (national ID card, passport, or driver licence) and proof of address (utility bill or bank statement dated within three months). We collect this information before your first withdrawal to comply with standard anti-fraud and account verification procedures. We store identity documents securely and only for the duration necessary to verify your account; we do not use this information for any other purpose without your consent.
Payment information includes details of your chosen deposit and withdrawal method: e-wallet account identifier, bank account number, or QRIS payment reference. We collect this data to process your transactions through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking. We do not store full payment credentials on our servers; instead, we use token-based references that allow us to identify your payment method without retaining sensitive card or account numbers.
Transaction and activity logs on bambu
We record all transactions on bambu, including deposits, withdrawals, game activity, and betting positions. We maintain these logs to provide you with transaction history, to settle disputes, and to comply with standard record-keeping obligations. Our servers collect technical information such as your device type, browser version, IP address, and session duration. We use this data to detect fraud, prevent abuse, and optimise platform performance for users across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions.
How we use your data
We use your personal data on bambu exclusively for purposes necessary to operate our platform and serve your account. We use your name and email to create your account, verify your identity, and communicate service announcements. We use your phone number to send one-time verification codes during sensitive transactions such as withdrawals. We use your payment information to process deposits and withdrawals through your chosen method—whether local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank's virtual account system.
We use your transaction history to display your account balance, settle positions, and provide you with withdrawal statements. We use your device and session information to detect fraud, prevent cheating, and optimise our platform's performance. We do not use your data for marketing purposes without your explicit opt-in consent. We do not sell, rent, or share your personal information with third parties except as necessary for payment processing with our banking and e-wallet partners, or as required by applicable law.
Cookies and tracking on bambu
Our bambu platform uses cookies to maintain your session, remember your login status, and track your navigation within our platform. We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you manually clear them or they expire. You can disable cookies in your browser settings; however, some features of bambu may not function correctly if you do so.
We use web analytics tools to understand how users interact with bambu, which features are popular, and where we can improve performance. These analytics do not identify you personally; we aggregate data across all users to identify usage patterns. We do not use third-party tracking services that follow you across other websites or services.
We at bambu handle your data with care and transparency. We collect only what we need to operate our platform and keep your account secure.
Data security and retention
We protect your data using industry-standard encryption, firewalls, and access controls. Our servers are located in secure data centres with physical security measures including 24-hour monitoring. We restrict access to your personal data to bambu employees and contractors who need it to perform their duties. We require all staff to sign confidentiality agreements and maintain regular security training.
We retain your personal data for as long as necessary to maintain your account and comply with legal obligations. Account information and transaction history are retained for as long as your account exists and for a reasonable period afterward to settle disputes. Identity verification documents are retained for up to seven years to comply with anti-fraud and record-keeping requirements. Once retention periods expire, we securely delete your data or anonymise it so it cannot be linked back to you.
Your rights regarding data on bambu
You have the right to access your personal data. You can download your account information, transaction history, and identity verification records from your bambu account settings at any time. You have the right to correct inaccurate information; if you believe your name, email, or other account details are incorrect, contact our support team and we will update them.
You have the right to request deletion of your account and associated data, subject to legal requirements that we retain records for a specified period. We will delete your account upon request; however, we may retain anonymised transaction records as required by law. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We encourage you to contact our support team first so we can attempt to resolve your concern.
Third-party processors and data sharing
We share your payment information with our banking and e-wallet partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—solely to process your deposits and withdrawals. These partners are bound by confidentiality agreements and must protect your data according to their own privacy policies. We do not share your personal data with other third parties except as required by law (such as fraud prevention or legal investigations) or with your explicit consent.
We may use third-party service providers for data hosting, security monitoring, and customer support. These providers have access only to the data necessary to perform their specific functions and are contractually obligated to protect your information. We do not allow third parties to use your data for their own marketing or business purposes.
Cross-border data transfers
Our bambu servers and data processing infrastructure may be located outside your immediate jurisdiction. By using bambu, you consent to your data being transferred, processed, and stored in these locations. We maintain the same standard security practices regardless of server location. If you are accessing bambu from a jurisdiction with specific data protection laws, we comply with those requirements to the extent applicable to our cross-border operations.
Privacy policy updates and contact
We may update this privacy policy from time to time to reflect changes in our data practices or applicable law. We will notify you of significant changes by email or by displaying a notice on our bambu platform. Your continued use of bambu following publication of an updated privacy policy constitutes your acceptance of the updated terms.
If you have questions about our privacy practices, wish to access your data, or want to exercise any of your data rights, contact our English-language support team. We are available during business hours to discuss your privacy concerns and provide assistance. We are committed to protecting your information and maintaining transparency about how we collect, use, and safeguard your data on the bambu platform.